Policies & Procedures
REFUND & CANCELLATION POLICY
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At Madhouse Studios, we take immense pride in providing high-quality, custom tattoo artistry and a safe, welcoming environment for every client. Each artist invests significant time, creativity, and professional care into designing and executing your piece. To honor the value of that work, we have established the following refund and cancellation policy.
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DEPOSIT POLICY
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Non-Refundable Deposits: All deposits made to secure an appointment are non-refundable. Deposits reserve your artist’s time and cover preliminary work such as consultation, design development, and materials.
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SERVICE REFUNDS
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Completed Tattoo Services: Because tattooing is a custom art form and a permanent service, refunds cannot be issued once the tattoo process has begun or been completed. Our artists stand behind their craftsmanship and professionalism, and we encourage open communication before and during your session to ensure your satisfaction.
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RESCHEDULING & CANCELLATIONS
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Rescheduling: If you need to reschedule your appointment, please contact us at least 24 hours in advance. With sufficient notice, your deposit will be applied to your new appointment date. Failure to provide notice may result in the forfeiture of your deposit.
Cancellations: If you choose to cancel your appointment entirely, your deposit will be forfeited. A new deposit will be required to book future appointments.
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DESIGN APPROVAL & CLIENT RESPONSIBILITY
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Design Approval: You will have the opportunity to review and approve your design before your tattoo session begins. Once approved, and the tattoo process starts, you acknowledge and accept that the completed work is not eligible for a refund or redesign.
TOUCH-UPS & REVISIONS
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Touch-Ups: Madhouse Studios offers one complimentary touch-up session within 12 months of your final appointment, provided proper aftercare has been followed. Touch-ups requested after this period, or due to improper aftercare, will incur a standard session fee.
POLICY UPDATES
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This policy is subject to change without prior notice. Clients are encouraged to review our most current policy at the time of booking.
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We deeply appreciate your trust in Madhouse Studios and your respect for the creative process. Our goal is to ensure every client leaves with artwork and an experience that they are proud to carry for life.